Frequently asked questions

• In the theme editor, check that the RYVIU Q&A app embed is on (App embeds) and the Ryviu product Q&A block is added to the product page, then click Save.
• Check Show Q&A on the store is on in Widgets → Product Q&A → Settings.
• If you chose to hide unanswered questions, a product with only unanswered questions shows nothing.
• Pending questions only appear once you publish them.

No. Everything is added through blocks in the Shoplazza theme editor.

The widget script loads after the page and questions are fetched in the background, so it doesn't block your page from showing.

Yes, on any theme that supports app blocks. Turn on the app embed and add the blocks in that theme's editor.

Yes. In Widgets → Product Q&A → Settings, turn off Publish new questions automatically. New questions wait as Pending in the Questions page until you publish them.

Yes, unless you turn off Let shoppers answer questions. Shopper answers wait for your approval by default, and your own answers carry a Shop owner badge.

No by default. To keep out spam you can turn on Only logged-in customers can ask and answer; visitors are then asked to log in first.

Yes. Choose full name, first name with the initial of the last name, or initials only under Customer name in the widget settings.

Yes. Every text of the widget and its forms can be changed in Widgets → Product Q&A → Texts.

Yes. Open the Questions page to edit, hide or delete questions and answers, one by one or in bulk.

Yes, add the Ryviu question count block (for one product or the whole store).

Q&A is on each product page and collects questions from shoppers. The FAQ is a list of questions and answers you write yourself for the whole store (shipping, returns, payment…), shown on any page.

Yes, into categories, shown as an accordion with category headings or as one tab per category.

Yes, from a CSV file in Import / Export (Pro). The format is the one used by Ryviu; the Tutorial lists the columns. Imports are limited to 2,000 rows.

To you: a new question and a new shopper answer. To the shopper: when your answer to their question is published, only if they gave an email address. Nothing else is sent to your customers.

Yes. The Free plan includes the product Q&A widget (up to 10 questions shown per product), the ask and answer forms, moderation and analytics.

$9.99 per month with a 7-day free trial, billed by Shoplazza. See pricing.

Go to the app's Plans page and downgrade to Free. Your questions are kept.

Your data is kept for a short time, so nothing is lost if you reinstall. After that, all of your store's data (questions, answers, FAQs and settings) is permanently deleted, as required by Shoplazza. See our privacy policy.