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FAQs and troubleshooting

The most commonly asked questions from Ryviu customers

Getting started

The Q&A doesn't show on my product page.Do I need to edit my theme code?Does the app slow down my store?Can I use it on themes other than the one I installed on?

Questions and answers

Can I approve questions before they are published?Can shoppers answer questions?Do customers need an account to ask a question?Can I hide the customer's full name?Can I translate the widget?Can I edit or delete a question or an answer?Can I show how many questions a product has?

FAQ

What is the difference between the Q&A and the FAQ?Can I group FAQs?

Import, export and emails

Can I import my existing questions?Which emails does the app send?

Plans & billing

Is there a free plan?How much is Pro?How do I cancel?What happens to my data if I uninstall the app?